Shipping policy

Thank you for shopping with MAX ISAAC CHICK. We specialize in modern casual and daily wear apparel, catering to global shoppers with stylish and durable clothing pieces. Our core service promise is to process every customer garment order with precision, protect apparel quality through professional packaging solutions, and ensure secure, timely delivery in flawless condition for all end consumers.

1. Standard Order Processing Schedule

Every verified clothing order will undergo internal review, quality inspection and standard packaging procedures within 1-3 business days post order confirmation, excluding weekends and national public holidays. Processing timelines may be moderately extended during high-traffic promotional periods and seasonal shopping booms. Our team will issue formal delay notifications to customers if any substantial schedule changes take place.

2. Shipping Fee Calculation Rules

All applicable shipping fees for apparel orders are dynamically computed based on order specifications and delivery destinations. Final shipping costs will be clearly displayed on the checkout interface before payment completion, ensuring full transparency of all logistical expenses for every transaction.

3. Official Delivery Timeframe

Estimated delivery times:
Standard Shipping: 15 business days
All published delivery durations serve as non-binding estimates only. Actual parcel arrival schedules may be altered by courier service disruptions, customs clearance processing, adverse meteorological conditions, cross-border logistical limitations and regional holiday closures.

4. Shipment Notification and Tracking Access

Upon successful dispatching of your apparel order from our logistics warehouse, you will receive an official shipment confirmation email bundled with exclusive parcel tracking credentials.
Active tracking status and real-time logistics updates will typically be accessible for customer self-monitoring within 24-48 hours after the carrier completes parcel collection and backend data synchronization.

5. Delivery Address Accuracy Policy

Customers are solely accountable for confirming accurate and complete shipping address details during the checkout process to avoid misdelivery, package returns or transit loss. MAX ISAAC CHICK holds no responsibility for delivery failures arising from incorrect or incomplete customer-provided address data. Any parcels returned due to address errors will be subject to additional reshipping charges paid by the purchaser.

6. Transit Loss and Product Damage Resolution

If your clothing parcel goes missing during cross-border transit, please reach out to our support team within 7 days of your scheduled delivery date to initiate a logistics investigation. For garments that arrive with tears, stains, deformities or damaged packaging due to transit incidents, please submit a support ticket within 48 hours of delivery with clear photographic proof of damaged items and packaging. We will assess the case thoroughly and provide prompt resolution solutions.

7. Apparel Care Guidelines and Liability Limitation

Each clothing item is fitted with bespoke care instructions covering proper wearing, cleaning, drying and maintenance protocols. All apparel products must be maintained in strict adherence to official guidelines. MAX ISAAC CHICK shall not be held liable for fabric damage, color fading, shrinkage, distortion or wear caused by improper cleaning habits, unauthorized alterations or user mishandling.

8. International Customs Terms and Support Contact

Global shipments of clothing products may incur import duties, customs taxes and clearance fees based on local governmental regulations of destination countries. All such auxiliary charges are the exclusive obligation of customers and are not incorporated into product pricing or standard shipping fees.
Should you have any questions or concerns regarding this Shipping Policy and your order logistics status, please connect with our dedicated customer support team via the official details below:
Trade Name: MAX ISAAC CHICK
Phone number: +64 28 269 4186
Email: info@maxisaacchick.shop
Physical address: 121 Brough Place, Hamilton, WKO 3200, New Zealand

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